![]() If not you do not have active M&S, a message will be displayed when you try to reactivate. For more information about creating scan actions, see Setting up Integrated Scanning. Reactivate the PaperCut MF Cloud Services by attempting to edit a Scan to Cloud Storage scan action. You do not have active Maintenance & Support (M&S). key that was retrieved after activating PaperCut MF Cloud Services An API expresses a software component in terms of its operations, inputs, outputs, and underlying types, defining functionalities that are independent of their respective implementations, which allows definitions and implementations to vary without compromising the interface. The API Application Programming Interface (API) is a set of routines, protocols, and tools for building software and applications. You have changed to a new license with a different CRN. The license used to activate PaperCut MF Cloud Services has expired. Please try to re-activate the PaperCut MF Cloud Services. PaperCut MF Cloud Services have been deactivated, which means your Scan to Cloud Storage scan actions are disabled. Your PaperCut MF license is invalid or expired.Ĭontact your reseller to renew your license.Ī network problem occurred while trying to activate PaperCut MF Cloud Services (for example, communication is blocked by a firewall).Ĭheck that the correct URLs and port are allowed through your firewall outbound. Ensure you have active Maintenance & Support (M&S) and that your network connection is stable. If the job has failed, check the Application Log for messages about the problem:įailed to activate PaperCut MF Cloud Services with the license provided. However, a 20 page color scan at 600 DPI will take approximately 20 mins, depending on the speed of your network. ![]() For example, a 1 page black and white scan at 300 DPI should be delivered to the destination in less than a minute. The larger and more complex the document, the longer it takes to process, particularly if it is PDF (Searchable) or DOCX. If it is, give it a few more minutes to come through. If the user did not receive a scan success email:Ĭheck the PaperCut MF Admin web interface Logs > Job Log to see if the job is still in progress. If the user received a scan success email:Īsk the user to check that the destination they are looking in is correct. If you still have problems, contact your PaperCut MF reseller with your Support ID. Make sure you have allowed the correct URLs and port. ![]() This could happen if PaperCut MF is behind a proxy or firewall. Check the Logs > Application Log for details of the error. and the PaperCut MF Cloud Storage Service. PaperCut uses the Application Server to manage user and account information, manage printers, calculate print costs, provide a web browser interface to administrators and end users, and much more. If there is an error in the Job Log about the scan job not being uploaded, this indicates that there is a problem between the Application Server An Application Server is the primary server program responsible for providing the PaperCut user interface, storing data, and providing services to users. For example, the internet connection is down or the cloud storage provider is offline. If there is a scan successful message, this indicates that there was a connection problem between the PaperCut MF Cloud Storage Service and the cloud storage provider. In the PaperCut MF Admin web interface, check Logs > Job Log. In the PaperCut MF Admin web interface, check that the user account has the correct primary email address. Ask the user to check that the authorization email hasn't gone into a spam folder.
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